Refund Policy

At USAESSENTIALSGEAR, we strive to provide a smooth and reliable shopping experience. Please read the following guidelines regarding order cancellations, returns, exchanges, and refunds before placing your order.

1. Order Cancellation

Orders can only be canceled before they are shipped.

  • Requests must be submitted within 12 hours of payment confirmation.

  • Once an order is being processed, packed, or dispatched, cancellation requests cannot be honored.

  • A processing fee of 6.9% + $1 may apply to cover administrative and payment processing costs.

2. Returns

Returns are accepted within 30 days from the purchase date or 14 days from delivery, whichever comes later. Conditions for returns:

  • Items must remain unused, in their original condition, and include all packaging and accessories.

  • Return shipping costs are the responsibility of the customer, unless the return is due to a defective, incorrect, or damaged item.

  • To initiate a return, contact our support team at service@usaessentialsgear.us before sending any items.

3. Refunds

Refunds are issued in the following situations:

  • Items arrive damaged, incorrect, or fail to arrive within the promised delivery timeframe.

  • Supporting documentation (photos, unpacking videos, order number, and customer information) may be required.

  • Buyer’s remorse refunds are permitted, but the customer covers return shipping costs.

  • Refunds are processed after we receive and inspect the returned items.

4. Exchanges

Exchanges are handled under these conditions:

  • Items undelivered due to carrier error will be replaced free of charge.

  • If incorrect shipping information is provided by the customer, any additional cost for replacements is the customer’s responsibility.

5. Exceptions & Limitations

The following items or circumstances are not eligible for refunds or returns:

  • Orders delayed due to incorrect customer information or missed delivery attempts.

  • Items currently in transit.

  • Pre-order or custom-made products, unless defective.

  • Unauthorized returns.

  • Packages lost or stolen after delivery confirmation.

  • Returns impacted by customs, natural disasters, or other force majeure events.

6. Undeliverable Packages

If a package cannot be delivered, we will attempt to contact the customer using the email provided at checkout.

  • If no response is received and the package is returned or destroyed, USAESSENTIALSGEAR is not responsible for the loss.

7. International Orders

International shipments may be subject to customs duties or import fees.

  • Customers should carefully review shipping and customs details before placing an order.

  • Returns or cancellations due to shipping costs or customs charges are generally not accepted.

8. Contact Information

For questions regarding cancellations, returns, exchanges, or refunds, please reach our support team at:
service@usaessentialsgear.us

We are committed to providing assistance and ensuring a seamless shopping experience with USAESSENTIALSGEAR.